Privacy Notice: www.SimiWeave.com

Last updated: 08 April 2019


Our privacy mission statement:

At SimiWeave.com, we are committed to protecting your privacy. We use the information we collect about you to process your orders; keep you informed of our news, discounts and special offers; to assist you with your enquiries; and, to provide you with a more personalised shopping experience, depending on the circumstance.

 

What information do we collect about you?

When you order, we collect your full name, email address, telephone numbers and postal address to process and fulfil your orders and to notify you of your order status. This is permissible under the 'performance of a contract' legal basis. When you make an enquiry, request information or are a customer and request further customer services, we collect your full name, email address and telephone numbers to respond to you and assist you. This is permissible under the 'performance of a contract' and ‘legitimate interests’ legal bases. When you subscribe (opt in) to our email list, we collect your email address to send you emails about our new styles, discounts and special offers. This is permissible under the ‘consent’ legal basis. Some of our forms may ask for other non-mandatory information to help us to provide a more personalised service, but you do not have to provide such information.

What kind of communications can I expect from SimiWeave.com?

When you order you will receive email notifications of the order placed and further emails relating to the dispatch of the order. If you subscribe to our email list you can expect to receive emails about our new style launches, special offers, competitions, surveys, and hair & fashion inspiration ideas.  If you make an enquiry, request information or are a customer and request further customer services we will respond to your enquiry in the appropriate manner, to manage our relationship with you, and, to provide you with information about our products and services. We may occasionally ask you to fill out a survey to help us with product planning, website upgrades and other research purposes - you do not have to respond to our surveys, but it helps us improve our service to you if you do. Otherwise, we do not use your personal information for any secondary or unrelated purposes nor do we share or disclose it to any third-party companies. 
 

How to access your personal data
If you would like to know what personal information we hold about you, why we are holding it, who it could be disclosed to or would like a copy of the data, please contact us as shown below.  Please mark as ‘Subject Access Request’.  We will respond to your request without delay and within one month.

 

To unsubscribe from our email list:

Simply click on the unsubscribe link at the bottom of every marketing email and you will be opted out of our email communications.

How does SimiWeave.com protect customer information?

When you place orders or access your account information, we offer the use of a secure server software (SSL) which encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is stored securely using suitable physical, electronic and managerial procedures, security measures and appropriate safeguards to prevent its unauthorised access, use or disclosure. We keep and use your personal information only for as long as is necessary for the stated purposes and we delete it when those purposes no longer apply.

What about "cookies"?

"Cookies" are small text files containing a random and unique identifier that are stored by your browser on your computer's hard drive.  We use cookies to gather anonymous usage data from all our site’s visitors.  Our cookies collect anonymous information about your browsing behaviour to help us improve our services to you, and to improve the performance of certain apps, features and plug-ins on our site, for instance our ‘wearing and caring’ videos. Therefore by using this website, you accept our use of cookies.  

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at SimiWeave.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. If we update our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Contact Us

Data Protection Officer: Simi Belo:

simi@simiweave.com

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Full Privacy Notice: SimiWeave.com

SimiWeave.com collects some personal data from its users.

Owner and data controller: Simi Belo, SimiWeave.com

Owner contact email: simi@simiweave.com

Address: Suite A, 82 James Carter Road, Mildenhall Industrial Estate, Suffolk, IP28 7DE, UK

Types of Data collected:

SimiWeave.com only collects the personal data you have freely provided, for instance, your first name, phone numbers and email address. In cases where SimiWeave.com specifically states that some data is not mandatory, you do not have to provide this data and can continue to enjoy all of SimiWeave.com and its services. If you are uncertain about which personal data is mandatory please contact the owner.  Any use of cookies – or of other tracking tools – and usage data by SimiWeave.com serves the purpose of providing the services you require, in addition to any other purposes described here.

Mode and place of processing the data

Methods of processing

The owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of your data.  The data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the owner, in some cases, your data may be accessible to certain types of persons in charge, involved with the operation of SimiWeave.com (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors by the owner. Our up-to-date list of these parties is below.

Lawful basis of processing

We process your personal data to:- (1) Perform an agreement with you and for any pre-contractual obligations (i.e. ‘performance of a contract’ lawful basis, e.g. to process a sale).  (2) To enable us to give you the best service (i.e. ‘legitimate interests’ lawful basis, e.g. to respond to your enquiry and assist you. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you [unless we have your consent or are otherwise required or permitted to by law]). (3) When you have given your consent (i.e. ‘consent’ lawful basis, e.g. when you subscribe to our email list) and until you object to such processing (e.g. you choose to unsubscribe).

Place

The data is processed at the owner's operating premises and in any other places where the parties involved in the processing are located.  Depending on your location, data transfers may occur which involve transferring your data to a country other than your own. Please see below for details of the place of processing of such transferred data.

You are also entitled to learn about the legal basis of data transfers to a country outside the European Union, and about the security measures taken by the owner to safeguard your data.  If any such transfer takes place, the details are provided below or you can or enquire with the owner using the information provided in the contact section.

Retention time

Your personal data shall be processed and stored for as long as required for the purpose they have been collected for.  Therefore personal data collected for purposes related to the performance of a contract between the owner and yourself (i.e. sale) shall be retained until such contract has been fully performed. The owner may be allowed to retain personal data for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn. Once the retention period expires, your personal data shall be deleted. Therefore, your right to access, your right to erasure, your right to rectification and your right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

Your data is collected to allow the owner to provide its services, as well as for the following purposes: analytics, contacting you, content performance and features testing (A/B testing), handling your payments, interaction with external social networks and platforms, platform services and hosting and SPAM protection.  You can find further detailed information about such purposes of processing and about the specific personal data used for each purpose in the respective sections of this page.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the data collected to track and examine the use of SimiWeave.com, to prepare reports on its activities and share them with other Google services.  Google may use the data collected to contextualise and personalise the ads of its own advertising network.

Personal data collected: cookies and usage data.

Place of processing: United States.

Contacting the User

Contact form (www.SimiWeave.com)

By filling in the contact form with your data, you authorise SimiWeave.com to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal data collected: email address, first name, phone number, user ID.

Mailing list or newsletter (www.SimiWeave.com)

By registering on the mailing list or for the newsletter, your email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning SimiWeave.com. Your email address might also be added to this list as a result of signing up to or after making a purchase.

Personal data collected: email address.

Content performance and features testing (A/B testing)

The services contained in this section allow the owner to track and analyse your response concerning web traffic or behaviour regarding changes to the structure, text or any other component of

Google Site Search (Google Inc.)

Google Site Search is a search engine embedding service provided by Google Inc. that allows to incorporate content of this kind on its pages.

Personal data collected: cookies and usage data.

Place of processing: United States. Privacy Shield participant.

Google Maps widget (Google Inc.)

Google Maps is a maps visualisation service provided by Google Inc. that allows to incorporate content of this kind on its pages.

Personal data collected: cookies and usage data.

Place of processing: United States. Privacy Shield participant.

YouTube video widget (Google Inc.)

YouTube is a video content visualisation service provided by Google Inc. that allows to incorporate content of this kind on its pages.

Personal data collected: cookies and usage data.

Place of processing: United States.  Privacy Shield participant.

YouTube video widget without cookies (Google Inc.)

YouTube is a video content visualisation service provided by Google Inc. that allows to incorporate content of this kind on its pages. This widget is set up in a way that ensures that YouTube won't store information and cookies about you on unless you play the video.

Personal data collected: usage data.

Place of processing: United States. Privacy Shield participant.

MailChimp CRM software

MailChimp is a marketing automation platform and an email marketing service and a trading name of its operator, Rocket Science Group.  We use this service to store our email database and for our email mail shots. 

Personal data stored and processed: email address.

Place of processing: United States. Privacy Shield participant.

Handling payments
 

Payment processing services enable to process payments by credit card, bank transfer or other means. To ensure greater security, shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.  Some of these services may also enable the sending of timed messages to you, such as emails containing invoices or notifications concerning the payment.

2Checkout (2Checkout Inc.)

2Checkout is a payment service which allows Users to make online payments.

Personal data collected: various types of data as specified in the privacy notice of the service.

Place of processing: United States. Privacy Shield participant.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of The interaction and information obtained through are always subject to your privacy settings for each social network. This type of service might still collect traffic data for the pages where the service is installed, even when you do not use it.

Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal data collected: cookies and usage data.

Place of processing: United States. Privacy Shield participant.

Twitter Tweet button and social widgets (Twitter, Inc.)

The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

Personal data collected: cookies and usage data.

Place of processing: United States. Privacy Shield participant.

YouTube button and social widgets (Google Inc.)

The YouTube button and social widgets are services allowing interaction with the YouTube social network provided by Google Inc.

Personal data collected: cookies and usage data.

Place of processing: United States. Privacy Shield participant.

Platform services and hosting

These services have the purpose of hosting and running key components of www.SimiWeave.com, therefore allowing the provision of from within a unified platform. Such platforms provide a wide range of tools to the owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the personal data are stored.

Personal data collected: cookies and usage data.

Place of processing: United States. Privacy Shield participant.

SPAM protection

This type of service analyses the traffic of www.SimiWeave.com, potentially containing your personal data, with the purpose of filtering it from parts of traffic, messages and content that are recognised as SPAM.

Google reCAPTCHA (Google Inc.)

Google reCAPTCHA is a SPAM protection service provided by Google Inc.

The use of reCAPTCHA is subject to the Google privacy policy and terms of use.

Personal data collected: cookies and usage data.

Place of processing: United States. Privacy Shield participant.

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Further information about personal data

Selling goods and services online

The personal data collected are used to provide you with services or to sell goods, including payment and possible delivery. The personal data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of data collected by depends on the payment system used.  Our services are not directed to children under the age of 13.  You declare yourself to be an adult according to your applicable legislation. Minors may use only with the assistance of a parent or guardian. Under no circumstance should persons under the age of 13 use

Your rights

You may exercise certain rights regarding your data that we process.  In particular, you have the right to do the following:

·        Withdraw your consent at any time. You have the right to withdraw consent where you have previously given your consent to the processing of your personal data.

·        Object to processing of your data. You have the right to object to the processing of your data if the processing is carried out on a legal basis other than consent and / or the performance of a contract with you (i.e. a sale). Further details are provided in the dedicated section below.
 

Access your data. You have the right to learn if your data is being processed by the owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.

Verify and seek rectification. You have the right to verify the accuracy of your data and ask for it to be updated or corrected.
 

Restrict the processing of your data. You have the right, under certain circumstances, to restrict the processing of your data. In this case, the owner will not process your data for any purpose other than storing it.

Have your personal data deleted or otherwise removed. You have the right, under certain circumstances, to obtain the erasure of your data from the owner.

Receive your data and have it transferred to another controller. You have the right to receive your data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that we have processed your data by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations (i.e. a sale).

Lodge a complaint. You have the right to bring a claim before your data protection authority.

 

Details about the right to object to processing

You can object to that processing of your personal data for the purposes of direct marketing at any time without providing any justification. Just click on the unsubscribe link at the bottom of every marketing email and you will be opted out of our email communications.

 

How to exercise these rights

Any requests to exercise your rights can be directed to the owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the owner as early as possible and always within one month.

 

Additional information about data collection and processing.

Legal action

Your personal data may be used for legal purposes by the owner in court or in the stages leading to possible legal action arising from improper use of or our services. You declare that you are aware that the owner may be required to reveal personal data upon request of public authorities.

Additional information about your personal data

In addition to the information contained in this privacy notice, SimiWeave.com may provide you with additional and contextual information concerning particular services or the collection and processing of personal data upon request.

System logs and maintenance

For operation and maintenance purposes, SimiWeave.com and any third-party services may collect files that record interaction with (system logs) use other personal data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of personal data may be requested from the owner at any time. Please see the contact information at the beginning of this page.

Changes to this privacy notice

The owner reserves the right to make changes to this privacy notice at any time by giving notice to you on this page and possibly within and/or - as far as technically and legally feasible - sending a notice to you via any contact information available to the owner. It is strongly recommended that you check this page often, referring to the date of the last modification listed at the bottom.  Should the changes affect processing activities performed on the basis of your consent, the owner shall collect new consent from you, where required.

Definitions and legal references

Personal data (or data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage data

Information collected automatically through (or third-party services employed in www.SimiWeave.com), which can include: the IP addresses or domain names of the computers utilised by those who use www.SimiWeave.com, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the application) and the details about the path followed within the application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or your IT environment.

You / your

The individual using who, unless otherwise specified, coincides with the data subject.

Data subject

The natural  (living) person to whom the personal data refers.

Data processor 

The natural or legal person, public authority, agency or other body that processes personal data on behalf of the owner / controller, as described in this privacy notice.

 

Data controller (or owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of www.SimiWeave.com. The data controller, unless otherwise specified, is the owner of www.SimiWeave.com.

Service

The service provided by as described in the relative terms (if available) and on this application.

 

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in your device.

Legal information

This privacy notice has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy notice relates solely to www.SimiWeave.com, if not stated otherwise within this document.

SimiWeave™ and NewHair® are registered patents, design rights and trade marks. The SimiWeave™ is available only from this website SimiWeave.com and the approved retailers listed here.  BEWARE OF IMITATIONS!  Copyright SimiWeave 2019.